Thank you to the 285 people who completed our Community Survey!
You can find a copy of it here.
The purpose of the survey was to hear from you – the community that we serve – to help plan the library’s priorities, services, and programs for the next few years.
Here’s a summary of the responses to the major questions:
What are the top 3 reasons you visit the library?
The top 3 reasons were to borrow books, borrow other items (e.g. DVDs), and to read, study, or work. Wifi was not too far behind. As a reminder, we offer free Wifi throughout the building, including our wired computer bar; you can enjoy it on the deck too.
If you use our website nedlib.org, what do you use it for most often?
Close to half of the respondents said that they don’t use our website; the majority of those who do use it to place holds and manage their accounts.
Here are some of the things that you can access via our website, wherever you have internet, and all for free with your library card:
• take hundreds of classes through Lynda.com and Mango Languages
• download over 15,000 eBooks and 3,000 eAudio Books through OverDrive and 3M Books
• place holds on over 400,000 unique items (books, audio books, DVDs) from our AspenCat consortium through the online catalog
• see our calendar of upcoming events
If you need help with any of the above services please contact us.
What is the best way to let you know about upcoming events for yourself and/or your family?
The top answer was the library’s monthly email newsletter. If you’ve subscribed but aren’t seeing it please check your spam or promotions folders. To subscribe please email Bert at Robertab.firstname.lastname@example.org
We now have an ad of upcoming events in the Mountain Ear each week. Also, you can follow us on Facebook and Instagram.
How satisfied are you with the library staff?
Excellent service is our priority so it was great to see that our staff and volunteers received very high marks.
Are there any programs or classes that you wish the Nederland Community Library offered?
The most popular requests were for language discussion groups, author readings, technology classes, local history talks, gardening classes, financial literacy classes, and science lectures / discussions.
We will do our best to create programming on these topics.
We recently offered a series of financial literacy workshops and will continue the series over the next year and a half. In addition, we will be launching a science book group / discussion series at the end of the year.
Regarding technology, we offer free tech help every Tuesday from 2-3 pm and by appointment (most other times are available). You can get help on things ranging from devices to computers to software. And please check out Lynda.com – it offers a ton of classes in technology (and other topics like photography) and is free with your library card.
There were some requests for more middle school programming. This is something we already had in the works for this fall.
What is the one thing that the Nederland Community Library could do to improve its service?
A lot of people asked for extended hours and Sunday hours.
We lease the majority of the library’s parking lot – one of the lease’s requirements is that we not use the lot on Sundays. But we understand that the majority of the community commutes down the Hill for work. So we will look into extending our hours.
There were some requests for both youth and adult programming to be at different times (e.g. on a Saturday). We will explore that.
There were some requests for a bigger selection of books. We do our best with our budget, but as a reminder, through the AspenCat consortium you have access to over 400,000 unique items. If you need help placing holds for items please ask. If the item you are looking for isn’t in AspenCat then there is a good chance we can find it through our interlibrary loan service. To do that you can come in, call, or go online to place a request.
In addition, you can place a purchase request. We often buy the requested items, assuming that the item is current and of general interest to the community.
Thank you again for filling out the survey, your responses will help us serve you better.
The survey may be over but I am always happy to hear from you, positive or negative. You can reach me at the library, at 303.258.1101, or at email@example.com
Jay Mann, Director
Nederland Community Library